Cancellation and returns
We are committed to provide high quality products and service to our customers. However, on rare occasions, products may be found to be in some way defective or unwanted. In keeping with our commitment to providing you with excellent service, we offer the following by way of cancellation and returns.
Right to Cancel
You have the right to cancel your order within 14 days from the date on which the products are delivered to you without giving any reason (“Cooling-off Period”).
You can cancel your order during the Cooling-off Period by notifying us in writing (by email to info@geniusnutrition.co.uk or by post) and stating clearly that you wish to cancel your order and returning the products supplied, to: 314 Midsummer Blvd, Milton Keynes, MK9 2UB without undue delay, and in any event not later than 14 days from the day on which you communicate your cancellation of this contract to us. You will bear the costs of returning the products to us.
To meet the cancellation deadline, it is sufficient for you to send your communication setting out your wish to cancel before the cancellation period has expired.
Effect of Cancellation
If you cancel your order in accordance with these terms and conditions, we will reimburse to you all payments received by you, provided that the product is intact, sealed, complete and inside its original packaging. Damaged product returns showing traces that they have been used or which do not have their original packaging and label are not accepted. We will also reimburse you, if applicable, the costs of delivery except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us, in respect of the returned products.
We may make a deduction from the reimbursement for loss in value of any products supplied, if the loss is the result of unnecessary handling by you. Unnecessary handling is any handling over and above what is necessary to establish the nature, characteristics and functionality of the products (i.e. what you would do in a shop to inspect the products prior to purchase).
Please note that we will withhold reimbursement until we have received the products back or you have supplied evidence of having sent the products back, whichever is the earliest. For your protection, we recommend you use a recorded-delivery service.
We will then reimburse you within 14 calendar days of the earlier of these two events using the same means of payment used for the initial transaction, unless you have agreed otherwise.
We may have to cancel an order before the products are delivered due to an event outside our control or the unavailability of stock. We will promptly contact you if this happens. If we have to cancel an order and you have made any payment in advance for products that have not been delivered to you, we will refund these amounts to you.
