Shipping policy

Delivery

The Dispatch Confirmation will confirm that your order has been dispatched. Normal UK mainland delivery is 2-4 working days. Delivery will be between the hours of 8am and 6pm. We are unable to confirm an exact time slot, however our third party couriers will text and/or email you a time slot if available. All delivery timescales are subject to product and delivery slot availability.

All parcels will be delivered by couriers and signatures may be required when delivered.

We don’t deliver to Post Office (P.O.) boxes or shipping agent addresses, or to addresses outside the UK.

The delivery date will be agreed and confirmed with you and a signed acknowledgement of receipt may be required. If a receipt cannot be obtained, a card will be left with a contact number for you to collect the goods from the local courier’s depot or request another delivery date.

Before the dispatch of your goods, you may request special arrangements (example, to leave with a neighbour or other secure location of your choosing) which we will follow, at your risk, as the insurance may become null and void.

The goods will not be held by the local courier for longer than 3 days, after which, they will be returned to us to await your further instructions. You will be charged the couriers return carriage rates and later re-dispatch costs.

Delivery of an order shall be completed when we deliver the product(s) to the address you gave us and the products will be your responsibility from that time.

You own the products once we have received payment in full, including all applicable delivery charges.

Occasionally our delivery to you may be affected by an event outside our reasonable control. If this happens we will notify you as soon as reasonably possible and our obligations under these terms and conditions shall be suspended for the duration of such event until we have arranged a new delivery date with you once such event is over.